Privacy Policy
Introduction
This Privacy Policy explains how visionzerohbg (“we,” “us,” or “our”) collects, uses, and protects personal information when you visit our website, contact us, or request AC repair, HVAC maintenance, or installation services. By using our website or services, you agree to the practices described in this policy.
Information We Collect
We may collect personal information that you voluntarily provide, such as your name, phone number, email address, service address, and details about your air conditioning system or service request. We may also collect limited technical information automatically, including IP address, browser type, device information, and pages visited on our website.
How We Use Your Information
We use the information we collect to schedule and perform AC repair services, respond to inquiries, provide estimates, improve our website and services, and communicate with you about appointments, service updates, or follow-up care. We do not sell personal information to third parties.
Service Communications
When you request service, you may receive calls, emails, or text messages related to scheduling, technician arrival, estimates, invoices, or service reminders. These communications are considered part of providing our HVAC services and are not promotional in nature unless you explicitly opt in.
Cookies & Website Data
Our website may use cookies or similar technologies to ensure proper functionality, analyze website traffic, and improve user experience. Cookies do not give us access to your computer or personal files. You can disable cookies in your browser settings, though some site features may not work correctly as a result.
Sharing of Information
We may share your information only when necessary to provide services, such as with technicians, scheduling tools, payment processors, or parts suppliers. We may also disclose information if required by law or to protect our rights, property, or safety. We do not share personal data for unrelated marketing purposes.
Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure. While no method of transmission over the internet is completely secure, we work to safeguard your data using industry-accepted practices.
Data Retention
We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, it is securely deleted or anonymized where appropriate.
Your Choices & Rights
You may request access to, correction of, or deletion of your personal information, subject to applicable laws and record-keeping requirements. You may also opt out of non-essential communications by contacting us using the details provided on this website.
Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. Updates will be posted on this page, and continued use of the website or services after changes means you accept the revised policy.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact visionzerohbg using the contact details provided in the footer of this page.